Privacy Policy

1. Introduction

Amitywell ("we", "us", "our") is an educational and administrative support service operating from 210 Phang Nga Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand. We are committed to handling the personal information of participants, enquirers, and website visitors with care and in line with applicable data protection requirements under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA).

This policy describes what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. If you have questions that this policy does not answer, please contact us at [email protected].

2. Data We Collect and How

We collect personal data in the following ways:

• Enquiry and enrolment forms: When you contact us or enrol in a workshop or course, we collect your name, email address, and phone number if provided.
• Workshop and course participation: We may record details necessary to administer your place, such as your name and attendance record.
• Website analytics: If you consent to analytics cookies, we collect non-identifiable data about how you use our website (pages visited, session duration). We do not build individual profiles.
• Communications: When you email or call us, we retain a record of that communication for the purpose of responding to and managing your enquiry.

We do not collect sensitive personal data (such as financial records, health information, or identification documents) through our website. If such information is shared with us in the context of a workshop or toolkit — for example, in a completed template — it remains in your possession and is not stored on our systems.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the PDPA:

• Consent: Where you have actively provided information to enquire about or enrol in a service, or accepted analytics cookies.
• Contract performance: To administer your enrolment and deliver the offering you have purchased.
• Legitimate interests: To respond to communications and maintain basic records of our activities.

4. How We Use Your Data

• To respond to your enquiry or question
• To confirm and administer your enrolment in a workshop or course
• To send relevant information about upcoming sessions (you may opt out at any time)
• To improve the quality of our offerings using aggregate, non-identifiable feedback data
• To meet any legal obligations that apply to our operations in Thailand

We do not sell, rent, or trade your personal data to any third party. We do not use your data for automated decision-making or profiling.

5. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Enquiry records: up to 12 months after the enquiry closes
• Enrolment and participation records: up to 3 years from the date of participation, for administrative and legal purposes
• Communications: up to 12 months unless ongoing correspondence requires longer retention

After these periods, data is securely deleted.

6. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Access controls limiting who within our team can view personal data
• Secure storage of digital records
• Procedures for identifying and responding to data incidents

In the event of a data breach that could affect your rights, we will notify you and the relevant authority as required under Thai law.

7. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional cookies (analytics and preference) are only set if you consent. You can manage your cookie preferences at any time on our Cookie Policy page.

8. Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct inaccurate or incomplete data.
• Erasure: You may ask us to delete your data where there is no longer a legitimate reason to hold it.
• Portability: Where technically feasible, you may ask for your data in a common electronic format.
• Objection: You may object to processing based on our legitimate interests.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. If you believe we have not handled your data correctly, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information with them.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated by a notice on our website. Continued use of our services after a change constitutes acceptance of the revised policy.

12. Contact

For any data-related enquiries:

• Email: [email protected]
• Address: Amitywell, 210 Phang Nga Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand
• Phone: +66 63 917 4285